CHEATING RACKET RUNNING IN THE GARB OF NGO & CALL CENTER BUSTED.

• MASTERMIND ARRESTED FROM A CALL CENTER BEING RUN AT TILAK NAGAR AREA.
• ACCUSED USED TO CHEAT INNOCENT PEOPLE ALL OVER INDIA ON THE PRETEXT OF PROVIDING HEFTY BONUS ON THEIR INSURANCE POLICIES BY IMPERSONATING THEMSELVES AS SENIOR GOVT. OFFICIALS FROM IRDA.
• HUGE INCRIMINATING MATERIAL INCLUDING LAPTOPS, MOBILE PHONES, SIM CARDS CHEQUE BOOKS ETC. RECOVERED.

Crime Branch has busted a cheating racket running in the garb of NGO and call center and arrested the mastermind of the racket Narender Kumar (25 yrs) s/o Kishan Pal r/o Village Golni, PO Mustafabad, Tehsil Jagadari, Yamuna Nagar, Harayna from his call center situated in the area of Tilak Nagar. The accused persons used to cheat innocent people all over India on the pretext of providing hefty bonus on their existing insurance policies by impersonating themselves as senior govt. officers from IRDA (Insurance Regulatory Development Authority). Huge incriminating material including laptops, mobile phones, SIM cards, cheque books etc. have been recovered and seized.

Several complaints were being received from all over India including IRDA (Insurance Regulatory Development Authority), RBI, Ministry of Finance, New Delhi that certain persons were impersonating themselves as senior govt. officials and were indulged in cheating innocent citizens. On the complaint, the present case was registered by Crime Branch and a team of South Western Range, led by ACP Sanjay Sehrawat consisting of Inspr. Gagan Bhaskar, SI Narender Chahar, HCs Sanjay Tyagi, Yashpal Singh, Yogender, Ravindra, Govind, Randhawa, Neeraj Pandey, Cts. Vijay Singh, Rajeev Sahrawat, Deepak Gulia, W/Cts. Mamta Bai and Ruby was constituted under close supervision of DCP Bhisham Singh to nab the culprits.

After hard field work and diligent technical work, on 22.07.2016, HCs Yashpal, Yogender, Sanjay Tyagi and Ct. Vijay Singh traced the call center being run by the accused persons in West Delhi at 1/1, Tilak Nagar, Delhi. Accordingly, a raid was conducted and the accused Narender Kumar @ Naveen, mastermind of the racket and owner of the call center was apprehended and huge incriminating material including cheque books issued on fake bank accounts, mobile phone numbers activated on fake IDs, laptops etc. were recovered. On interrogation, the accused confessed his involvement in crime alongwith his specific employees in the call center. Subsequently, he was arrested in the case.

MODUS OPERANDI: -

The accused Narender Kumar @ Naveen is running his call center and there are more than 35 employees working in his call center for salary ranging from Rs. 6,000/- to 25,000/- per month. He used to shift his call center frequently from one place to another in various parts of West Delhi to hoodwink the investigating agencies. He had distributed the working of his call center in following three sections: -

1. Web Designing – The accused was running business of Web Designing from his call center and had hired about 8-10 IT professionals on monthly salary for this job.

2. NGO – The 2nd section of the Call center was being used by the accused for running a NGO namely ‘Angel Care Foundation’ and had deployed some staff to call people all over India for seeking donation to uplift poor sections of society living in different slum areas. He used to collect money in different Current Bank Accounts opened on different office addresses, which had already been left by him. In this way, he managed to collect at least Rs. 10,000 -15,000/- per day.

3. Insurance – In this section, the accused had deployed about 5 tele-callers, who used to call the innocent people all over India for providing hefty bonus on their existing insurance policies by impersonating themselves as senior govt. officers from IRDA (Insurance Regulatory Development Authority).

First, the accused used to collect data of the insurance policy holders at large scale from different insurance companies. Second, used to call the individuals by impersonating themselves as govt officials and saying that hefty bonus is accumulated on their respective insurance policy and asked the victim to pay some petty amount through cheque to a semi-govt. agency ‘Citi Care’ on pretext of TDS/Income Tax and share of policy agent.

This ‘Citi Care’ company was registered by accused Narender Kumar on pseudo name of Naveen from his Uttam Nagar address, which had already been left by him long ago. The accused persons used to track the courier through which the victim had sent the cheque in Delhi and used to collect it from courier boy before reaching the Uttam Nagar address by showing fake IDs of Naveen Kumar. In this way, the accused used to earn Rs. 20,000-30,000/- per day by cheating innocent people.

The accused Narender Kumar @ Naveen was born in 1990. His father is in property dealing business in Yamuna Nagar area while his elder brother Surender is working in South Africa after doing Hotel Management course from Chandigarh. After completing his studies upto 12th standard, the accused Narender Kumar obtained diploma in Mechanical Engineering in 2011 from Vivekanand Polytechnic, Jagadhari. After that in 2013, he came to Gurgaon and started residing with his brother Surender, who was doing job in a hotel in Gurgaon. He did jobs as telecaller and Asstt. Team Leader in different call centers situated in Gurgaon and West Delhi and gained experience to run a call center.

Thereafter, he shifted to Uttam Nagar, Delhi as his brother went to South Africa for job and he got a company registered in the name and style of ‘Citi Care’ on fake IDs. In February, 2015, the accused opened his call center at 1st Floor of a Tower situated opposite Milan Cinema, Karampura at a monthly rental of Rs. 45,000/- and started cheating racket on the pretext of providing hefty bonus on insurance policies.

In August, 2015, the accused opened an NGO in the name & style of ‘Angel Care Foundation’ and started collecting donations from all over India by telecalling on the pretext of providing aids to poor people, handicaps, orphans and senior citizens. After this, he shifted his call center at premises situated at Kailash Park, Moti Nagar for a rent of Rs. 40,000/- per month as several complaints were filed by the customers against the said call center and Gujarat Police was also looking for him in connection with a complaint. About 3 months back, he again shifted his call center to the present address and was paying Rs. 80,000/- as rent per month.